Computers
are useless.
They can only give you answers.
Pablo Picasso
What a
profound statement. Computers can only give you answers based on the
questions you ask them; they do not originate questions.
Asking
questions is the key to building relationships, solving problems and
enriching lives.
Why is it
that we don't recognize the importance of asking questions?
Perhaps
because we do not listen
to the answers to hear the message, we do not realize the
significance of what has been said. Because we did not “hear”
what the other person was saying, we did not know to ask a follow-up
question.
Let me tell
you a story which illustrates the power of asking questions.
Years about
Psychology Magazine conducted an experiment on a cross-country
flight. The psychologist's goal was to see how little he could reveal
about himself while finding out as much as he could about his seat
mate. During the 6 hour flight the psychologist asked his seat mate
questions, follow up questions and more questions as one naturally
led to the next.
How many
questions did his seat mate ask him? None.
Here's
what's so fascinating about this study. They were met at the plane by
people who wanted to interview the seat mate. They asked him basic
questions such as “did he know his seat mate's name, if he had a
family, his occupation, etc.” Though the seat mate said he did not
know the answer to any of those questions, what he did know was that
his seat mate was one of the most interesting gentlemen he had every
met.
The
psychologist listened, heard and asked questions.
If you
started asking questions, listening to and hearing the answers, think
what a difference it would make in your personal and business lives.
Unfortunately
rather than listening and hearing, this is how most people listen.
<blockquote>They
spend:
45% of
their time figuring out what they are going to say.
45% waiting
for a break in the conversation so they can jump in.
10% is all
that's left for listening.</blockquote>
Instead of
listening only 10%, I recommend you listen 100%.
If you
listen 100% you won't have to spend time working on your answer or
figuring out what question to ask because the person will tell you in
their answer.
The better
questions you ask, the better the answers you will receive.
All
innovations that exist are because someone asked “What if . . .?”
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